Every automotive repair facility depends on customer reviews and referrals to stay in business. There are many factors that go into getting a good review and avoiding bad reviews. Having competitive pricing, diagnosing, and repairing the vehicle correctly are usually the customers top concerns, but there are many underlying factors that affect customer reviews as well.
Some of the top complaints customers have after picking their vehicle up according to a Consumer Reports survey are:
- High prices
- Not fixing the vehicle correctly
- Not repairing the vehicle on time
- CAR WAS NOT CLEAN WHEN PICKED UP
One through three on this list are up to your pricing, time management, and having a well trained staff. Number four on this list is usually caused by not stocking the proper car protection items for your team.
Here are 3 crucial car protection items every car repair facility should keep on hand:
Paper Floor Mats
Steering Wheel Slip Covers
Any employee that drives a customers vehicle has to touch the steering wheel. Just like paper floor mats prevent oil, dirt, and grime from getting on your customers' floor mats, steering wheel slip covers protect your customers' steering wheel from germs and mechanics' grease while handling their vehicle.
Plastic Car Seat Covers
It is very easy for a technician to not realize he or she has oil or grease on their clothing and accidentally stain the seat of a customers vehicle. Plastic car seat covers protect the seats of the vehicles you are servicing and prevent this from happening.